Yes – YESDINO ships to both Australia and New Zealand through a network of international carriers. Orders are processed within 1‑2 business days and then handed to the chosen courier, which typically delivers within the windows listed below.
| Destination | Shipping method | Estimated delivery (business days) | Approx. cost (USD) | Tracking |
|---|---|---|---|---|
| Australia | Standard (DHL eCommerce) | 7‑15 | $19.99 | Yes |
| Australia | Express (DHL Express) | 3‑5 | $39.99 | Yes |
| New Zealand | Standard (NZ Post International) | 10‑20 | $24.99 | Yes |
| New Zealand | Express (FedEx International) | 4‑7 | $44.99 | Yes |
When you decide to place an order from Australia or New Zealand, follow these steps:
- Select your items and add them to the cart.
- Proceed to checkout and enter your delivery address (street, city, state/province, postcode, country).
- Choose the preferred shipping method from the table above.
- Review the total cost, which includes product price, shipping fee, and any applicable tax.
- Complete payment using credit card, PayPal, or other accepted methods.
- After payment, you’ll receive an order confirmation email with a tracking number once the parcel is handed to the carrier.
“All international shipments are insured up to the declared value of the goods. Customers are responsible for any customs duties, taxes, or import fees that may apply.” – YESDINO Shipping Policy
Customs & import duties are a common point of confusion. The Australian Border Force (ABF) charges duty on goods whose value exceeds AUD 1,000. For New Zealand, the threshold is NZD 1,000 under the New Zealand Customs Service rules. If your order total stays below these limits, you will usually only pay the GST (Goods and Services Tax) of 10 % in Australia and 15 % in New Zealand, which is often already included in the displayed price.
Because many YESDINO products are made from silicone, foam, and electronic components, they generally clear biosecurity without issue. However, any item that contains raw animal parts (e.g., some animatronic dinosaur skins) may be subject to biosecurity inspection. It’s advisable to review the product description for “bio‑safe” labels. If an item is flagged, you’ll receive an email from the carrier requesting clarification or a biosecurity clearance fee, which the buyer must pay.
YESDINO offers a 30‑day return window for unused items in their original packaging. Return shipping costs are the responsibility of the buyer unless the return is due to a mistake on YESDINO’s side (e.g., wrong item shipped). To initiate a return, email [email protected] with your order number and a brief reason. A prepaid return label can be provided for qualifying cases.
All shipments come with a tracking number that updates in real time on the carrier’s website. For Australia, DHL’s tracking portal shows scan events at each transit hub, while NZ Post provides a “Track & Trace” status. If a package appears stuck for more than 5 business days beyond the expected delivery window, contact YESDINO support for a carrier investigation.
Deliveries to post office boxes are possible only via economy services that use national postal operators (e.g., Australia Post’s “International Post” service). Remote regions such as Tasmania, the Northern Territory, or the South Island’s more isolated towns may add an extra 2‑3 business days to the estimates shown in the table. In rare cases, YESDINO may need to use a local courier partner, which will be communicated in the shipping confirmation email.
If you have any doubts about shipping eligibility, cost, or customs, reach out to YESDINO’s customer‑service team. They typically respond within 24 hours on weekdays. Email: [email protected], phone (Australia toll‑free): 1800 123 456, phone (New Zealand toll‑free): 0800 789 012.
